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Not follow up for ultrasound on prostate referral

Posted By Keizh45

"Not follow up for ultrasound on prostate referral"

About: Kalgoorlie Health Campus / Medical Imaging

(as the patient),

I asked at MIT reception about a referral that was emailed to them for an Ultrasound scan on my Prostate. 

I forget when the Referral was sent but it could have been in December 2024.  

A Phone call was made to my mobile phone, which got no answer at the time, in February 2025.

My enquiry was in early August.

I never received a letter or a SMS to my email address, up till I enquired recently.

Obviously some procedures weren't followed, but I was a little dismayed as these processes are usually followed. 

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Responses

Response from Hamish Burton, A/Director Kalgoorlie Health Campus, Kalgoorlie Health Campus, WA Country Health Service 3 weeks ago
Hamish Burton
A/Director Kalgoorlie Health Campus, Kalgoorlie Health Campus,
WA Country Health Service

Submitted on 21/08/2025 at 4:30 PM
Published on Care Opinion Australia on 22/08/2025 at 8:58 AM

Dear Keizh45

Thank you for taking the time to share your experience with Kalgoorlie Health Campus Medical Imaging and sorry we missed the mark on this occasion. I have spoken with our Medical Imaging and Outpatient teams and they do not have any record of receiving or processing a prostate ultrasound referral on or around the dates you mentioned. I apologise for the distress this might have caused and our priority is to ensure you get your scan completed as soon as possible. To ensure our team can prioritise your appointment please contact our Medical Imaging Head of Department on (08) 9080 5638, or our Kalgoorlie Clinical Governance Team by an email to GSEGCG@health.wa.gov.au. Once again, thank you for bringing this to our attention.

Kind regards

Hamish Burton
A/Director Kalgoorlie Health Campus

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