"Emergency services"

Dear leopardem77,

Thank you for taking the time to share your experience regarding the wait times at the Sydney/Sydney Eye Hospital Emergency Department.

We sincerely regret that your visit involved a delay of over six hours. We understand how frustrating and concerning it can be to wait such a long time. While our emergency department works hard to prioritise patients based on the urgency of their condition, we acknowledge that extended wait times are far from ideal and can be deeply disappointing.

Your feedback is important and will be shared with the ED departments to support ongoing efforts to improve patient flow and overall service. We are committed to delivering timely and compassionate care, and insights like yours help highlight areas where change is needed.

If you're open to discussing your experience further, we would appreciate the opportunity to learn more. Please don’t hesitate to contact us on SESLHD-SSEHExecutiveServices@health.nsw.gov.au

Thank you again for reaching out, and we hope you are recovering well.

Regards,

Dr Pauline Rumma

Director of Clinical Services

Natalie Maier

Director of Nursing and Support Services