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"Flawless ED Care"

About: Geraldton Hospital / Emergency Department Geraldton Hospital / Medical Imaging

(as the patient),

Yesterday afternoon I was brought by ambulance to ED after passing out multiple times from sudden and crippling abdominal pain. 

I am so grateful to the whole team for getting my pain under control and keeping me informed every step of the way, as well as facilitating outpatient investigations on my discharge. 

From the moment Marissa introduced herself as my nurse (kind soul who was working a double shift!), I felt heard and cared for, she was so busy but regularly checked on me to ensure that my pain was controlled and advocated for me when I couldn't get the words out to speak myself. The first doctor I saw.. I cannot recall her name but she had a cute blue headband and was very attentive, doing everything in her power to control the pain from the moment I got there. Also the lovely team of Sarah's - nursing coordinator, doctor, and short stay nurse - kept me informed and discussed next steps and made sure I was safe to go home, making sure I had pain relief to go home with as I was discharged early in the morning. 

The CT tech, lovely guy who had not long started working in Geraldton.. again, cannot recall his name but thankful for the patience he showed in helping me get across to the CT machine and explaining weird feelings that you get from contrast so I wasn't startled from it. 

The clerks/admin staff who professionally and patiently confirmed my details when I got there, I know I took a while to get the words out but thank you for your understanding. 

The gorgeous PSAs - Adam (who found me a warm blanket) & Steve (who made my poor partner a coffee after his panicked drive home from an out of town minesite) - you guys are the real MVPs. 

Thank you for your care, all of you, from the bottom of my heart, I am so grateful for your kindness. 

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Responses

Response from Cameron Ross, Operations Manager Geraldton Health Campus, Midwest, WA Country Health Service last week
Cameron Ross
Operations Manager Geraldton Health Campus, Midwest,
WA Country Health Service

Operations Manager Geraldton Health Campus

Submitted on 7/10/2025 at 1:57 PM
Published on Care Opinion Australia at 2:47 PM


picture of Cameron Ross

Dear WarmBlanketsAreBest

Thank you for taking the time to share your experience of Geraldton Health Campus with us on Care Opinion.

I felt very proud to read your feedback and understand just how many staff provided high quality care and support to both yourself and your partner whilst you were at the campus. Your feedback perfectly highlights that for great care to occur there must be excellence across a variety of teams, all working together for a common goal.

Your feedback has been shared with the management team for the campus and they will ensure that the teams and people individually mentioned are rightly acknowledged for their high standard of work. I will add my appreciation here for everything the staff do to keep our community safe and well.

I hope your abdominal pain has subsided and you are feeling well.

Regards

Cameron Ross

Operations Manager – Geraldton Health Campus

WA Country Health Service – Midwest

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