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"Visit to ED at the hospital"

About: Albany Health Campus / Emergency Department

(as a service user),

I recently presented to the Emergency Department on the advice of my obstetrician at around 11 weeks pregnant after experiencing some bleeding. Having been through a few years of IVF to get to this point, I was understandably very upset and anxious.

From the moment I arrived, the staff I saw were incredible. The nurses at the front desk were so kind and proactive — they quickly organised a scan referral and had a doctor sign it straight away, getting me through for an ultrasound almost immediately. Their care and efficiency made such a difference.

I was then seen by Dr. Georgia, who was absolutely amazing. She was compassionate, reassuring, and incredibly thorough. I’d been to the ED a couple of weeks earlier for the same issue and hadn’t received many answers at that time, but Georgia went above and beyond. She took the time to do every necessary test and examination, explaining everything clearly and treating me with genuine warmth and empathy.

Even though I still didn’t have a clear reason for the bleeding, I left feeling so much calmer knowing that everything possible had been checked and that my baby was safe. Dr. Georgia’s professionalism and bedside manner were exceptional, and I’m so grateful for the care and kindness shown by her and the entire team that day.

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Responses

Response from Kate Hambleton, Director, Albany Health Campus, WACHS GS 2 weeks ago
Kate Hambleton
Director, Albany Health Campus,
WACHS GS
Submitted on 10/10/2025 at 12:13 PM
Published on Care Opinion Australia at 2:46 PM


Dear phaseeq43,

Thank you for taking the time to share your experience following your recent visit to the Emergency Department. We truly appreciate your thoughtful and heartfelt feedback.

We are very sorry to hear about the distressing circumstances that brought you to hospital, and we’re glad to know that our team was able to provide the care and reassurance you needed during such a difficult time. Your kind words about the nurses and Dr. Georgia have been shared with them and the broader team — they will be deeply touched to know the positive impact they had on your experience.

Providing compassionate, timely, and thorough care is something we strive for every day, and it’s incredibly encouraging to hear that this was reflected in your visit.

We wish you all the very best for the remainder of your pregnancy and thank you again for your feedback.

Warm regards,

Kate Hambleton

Director, Albany Health Campus

WACHS Great Southern

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