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Waiting for reimbursement

Posted By lepuszn77

"Waiting for reimbursement"

About: Patient Assisted Travel Scheme - WACHS Midwest

(as the patient),

4 month wait to receive pats reimbursement and only after visiting our local pats office twice . I know of a couple of other people who are still waiting more than 4 months. I believe people who claim pats are usually those who can't afford to wait so long. I've been told lack of staff. This needs to be looked at.

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Responses

Response from Di Franklin, Acting Director Population Health, Midwest, WA Country Health Service Midwest 3 weeks ago
Di Franklin
Acting Director Population Health, Midwest,
WA Country Health Service Midwest

Submitted on 28/11/2025 at 7:59 PM
Published on Care Opinion Australia on 1/12/2025 at 10:21 AM

picture of Di Franklin

Dear lepuszn77,

Thank you for sharing your concerns with us via Care Opinion.

I would like to offer my sincere apologies for the delay in processing your PATS reimbursement.

You are correct that we have faced unexpected staffing challenges recently. I am pleased to confirm we have completed some recent recruitment and as the new staff commence we should see the processing times significantly reduced.

I would be grateful if you could reach out to me and this will enable me to check on the current status of your reimbursement. My name is Di Franklin, I am the Acting PATS Coordinator Midwest and I can be reached on 9956 1962.

I hope you are well and I look forward to hearing from you and I can investigate the status of your reimbursement.

Regards

Di Franklin

Acting PATS Coordinator

WA Country Health Service – Midwest

Tel: 9956 1962

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Di Franklin, Acting Director Population Health, Midwest, WA Country Health Service Midwest last week
Di Franklin
Acting Director Population Health, Midwest,
WA Country Health Service Midwest

Submitted on 15/12/2025 at 2:28 PM
Published on Care Opinion Australia at 5:26 PM

picture of Di Franklin

Dear lepuszn77,

Thank you again for sharing your concerns with us via Care Opinion.

I wished to reach out to you again as I had not heard from you. If you have not yet received your PATS reimbursement I would l be grateful if you could contact me on 9956 1962 and I will get an update on the status of the reimbursements for you.

Regards

Di Franklin

Acting PATS Coordinator
WA Country Health Service – Midwest
Tel: 9956 1962

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by lepuszn77 (the patient)

Thank you Di I have finally received reimbursement.

Regards

lepuszn77

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