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"FBC KEMH"

About: King Edward Memorial Hospital / Family Birth Centre

(as the patient),

I want to thank Claire-Louise for the wonderful care she provided me in my most vulnerable moment. She was calm, supportive, and reassuring, and I truly appreciated the time she took to explain everything clearly. Checking that I was comfortable throughout, and approached my care with both professionalism and gentleness. Her clear communication and supportive manner helped me feel relaxed and confident during something that could have been quite stressful. My midwife was on annual leave so Claire-Louise was able to provide me with continuity of care.

The support she provided me made a meaningful difference to my experience and hence successful low risk birth. 

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Responses

Response from Melinda Olive, A/Director, Safety Quality & Performance, Safety, Quality & Performance, Women and Newborn Health Service 5 hours ago
Melinda Olive
A/Director, Safety Quality & Performance, Safety, Quality & Performance,
Women and Newborn Health Service
Submitted on 17/12/2025 at 12:35 PM
Published on Care Opinion Australia at 12:42 PM


picture of Melinda Olive

Dear Birther

Thank you for taking the time to reach out and share such a complimentary story. I am so pleased to hear that Claire-Louise’s communication and support made such a meaningful difference and that she empowered you to feel relaxed and confident during your birth, especially as your primary midwife was unable to attend.

I will be sure to pass on your beautiful feedback to both Claire-Louise and her manager.

Wishing you and your family all the very best.

Melinda

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