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"One nurse who made all the difference"

About: Fiona Stanley Hospital / Acute Surgical Unit and Trauma Department

(as the patient),

I recently had an admission and want to share how deeply grateful I am for the nursing staff who cared for me. During a very frightening and vulnerable time, every nurse I encountered showed kindness, patience, and genuine compassion. Their care made an overwhelming experience feel safer.

A very special mention to Dominique in ESSU. She was an absolute angel. From the very first interaction, she brought warmth, calm, and reassurance. She took her time with me, explained things gently, and helped me without ever making me feel rushed or like I was a burden. She made sure I felt supported, understood, and never forgotten.

What truly stood out was the way she cared for everyone around her. I could hear the respect and kindness in how she spoke to each patient, even when the unit was busy. She paid attention to the little things, checked in often, and made people feel seen, safe, and genuinely cared for. She also wasn’t afraid to advocate for patients, which meant so much in moments where it really mattered.

Dominique turned a very scary experience into one where I felt held and supported. She made a lasting impact on me, and I will always remember her warmth, compassion, and care. She is truly the kind of nurse you hope for when you are at your most vulnerable.

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Responses

Response from Luke Dix, Acting Executive Director, Fiona Stanley Fremantle Hospital Group, South Metropolitan Health Service 3 weeks ago
Luke Dix
Acting Executive Director, Fiona Stanley Fremantle Hospital Group,
South Metropolitan Health Service
Submitted on 19/12/2025 at 5:35 PM
Published on Care Opinion Australia on 22/12/2025 at 9:53 AM


picture of Luke Dix

Dear ‘KiwiChrizzle’,

Thank you for taking the time to share such heartfelt feedback about your experience during your recent admission in the Fiona Stanley Hospital ESSU.

Your special mention of Dominique in ESSU is wonderful to read. It is clear that her warmth, reassurance, and advocacy made a significant difference to your experience. We will ensure your feedback is shared with Dominique and the team. I know they will be delighted to hear the positive impact their care had on you.

Thank you again for taking the time to acknowledge the dedication of our staff. We wish you all the very best in your ongoing recovery.

Kind regards,

Luke Dix

A/Executive Director

Fiona Stanley Fremantle Hospitals Group

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