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"Bloods incorrectly labeled so discarded by lab and had to be reviled"

About: Fiona Stanley Hospital / Day Medicine Procedures, Day Stay & Short Stay

(as a parent/guardian),

My child is a young adult and attended the DMP at FSH for their regular 6 weekly infusions. They arrived on time was escorted to their bay, admitted & cannulated 15 minutes later. Nurse collected 5 tubes of blood for routine bloodwork & levels. 

Unfortunately blood was labelled incorrectly and disposed of by lab. 

My child contacted me as they felt faint, nauseous and exposed as they had to be rebleed from their cannula which took 20 min, as wasn’t flowing well.

This delayed their infusion awaiting for this blood to be taken. 

I attended hospital to support my child, I was not with them as this area is space poor and often support people not encouraged to attend with patients.

I requested to speak to coordinator and asked for a CIMS to be submitted to prevent future errors occurring. The coordinator was not aware of this situation and asked my child if it was ‘busy’ at the time. I was disappointed that this question was asked when, I believe, the nurse had not followed protocol. We also have a very uncommon surname when labelling blood. My child did not see the nurse label the blood in front of them or check for ID against the blood collection. 

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Responses

Response from Luke Dix, Acting Executive Director, Fiona Stanley Fremantle Hospital Group, South Metropolitan Health Service last month
Luke Dix
Acting Executive Director, Fiona Stanley Fremantle Hospital Group,
South Metropolitan Health Service
Submitted on 4/02/2026 at 4:02 PM
Published on Care Opinion Australia at 4:09 PM


picture of Luke Dix

Dear pelican75,

Thank you for taking the time to share your child’s recent experience at the Fiona Stanley Hospital (FSH) Day Medical Procedure department. I was very sorry to read of the distress and discomfort experienced during their visit.

The mislabelling of blood samples is a significant concern to patient safety. I have escalated your feedback to the service to reinforce the requirement that all samples must be correctly labelled, and that the patient identity confirmed at the bedside. Please be assured that patient safety and the delivery of high-quality care are our highest priorities at FSH. I am genuinely sorry for the impact this experience had on your child’s wellbeing and any delay caused to their treatment.

As this platform is anonymous, we are not able to review the specifics of your child’s care. While your feedback has been shared with the Day Medical Procedure department for immediate consideration, we would like to investigate this incident in full. Please contact our Patient and Family Liaison Service (PFLS) on (08) 6152 4013 during business hours, or via email at FSHFeedback@health.wa.gov.au.

Thank you again once again for bringing this to my attention. Please reach out so that we can assist you directly.

Kind regards,
Luke Dix
A/Executive Director
Fiona Stanley Fremantle Hospitals Group

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