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"ED presentation"

About: Victorian Heart Hospital

(as the patient),

Approximately two years ago I arrived at the Victorian heart hospital in an ambulance this was the second time.

I could barely stand up, I was left in a cubicle for 19 hours, not even a glass of water never saw a doctor, once every few hours a nurse would stop by.

I was told I was too overweight, well I've been working my backside off since I was 15 years old. I'm in my 50s and I was made to feel as if  I'd been sitting on a couch for 30 years eating and watching TV, it just felt degrading. 

When I left there of my own accord, very slowly struggling to breath because of my heart condition, them at Monash health  sent a letter to my GP saying I got impatient

before this I had 4 outpatient appointments, they did nothing even though they knew I had heart problems when I made an official complaint all they could do is give me the number to lifeline 

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Response from Care Opinion Australia, Care Opinion Australia yesterday
Care Opinion Australia
Care Opinion Australia
Submitted on 19/03/2026 at 5:30 PM
Published on Care Opinion Australia on 20/03/2026 at 10:15 AM


This response is posted by Care Opinion Australia on behalf of Monash Health

Thank you for taking the time to share your feedback about the Victorian Heart Hospital with us. Hearing from our community is important to us, and we are always disappointed when someone feels their experience has not met expectations.

We would encourage you to contact us directly – either openly or anonymously – at feedback@monashhealth.org as this allows us to review the information, include it in our thematic analysis, and use it meaningfully in our quality improvement activities. Direct feedback enables us to better understand what occurred and explore ways to improve our service for future consumers.

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