"Our experience in Carine"

Yes, they provide a lovely tour showing the beautiful furnishing, everything shiny and clean within view. But I feel that's where is stops. Please read all the 1 star google reviews before leaving your loved one there. I feel that management does not take accountability for the seeming lack of clinical care, personal care and infection control. The Aged Care Act states that you should be feel safe to raise questions or complaints without reprisal. I feel this is not so for Carine. In my opinion, food is terrible. It seems to me that Extra Services costs a bomb and not delivered. The activities offered are, in my opinion, boring. Who wants bingo 3 times a week? I feel there's no sense of genuine warmth shown be most staff towards residents. Meal times are supposed to be fine dining and enjoyable. Far from it - you can wait half an hour for a piece of toast. Hopefully you like "icecream and topping" or "topping and icecream" for dessert because it's what you'll get each evening. Please, based on my experience, speak to families in the carpark for an honest opinion before sending anyone there to live their final precious years.