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"Thank you so very much for your caring."

About: Albany Health Campus / Maternity Ward Albany Health Campus / Surgical Ward

(as the patient),

I suffer from extreme anxiety. The surgery experience is very distressing to me.  The  care and understanding I received from the staff was extremely helpful to me and greatly appreciated.  I have previously experienced hospital staff who did not understand my anxiety and made me feel stupid - this experience was totally different - I was understood and offered assistance and understanding of my anxiety. The staff were very experienced and very very caring.  They made me feel supported and that I was in good care.

In particular I would like to thank the lovely young nurse in the holding room prior to surgery - she went out of her way to help me and had suggestions on how I could lower my anxiety - eg. Bright lights and earplugs for the noise. 

The anesthetic nurse was also very lovely - she calmed me and explained exactly what would happen, which helped to lower my anxiety.

My care nurse Ellie in the maternity ward (where I was sent for after care). She was professional and very very caring - she made me feel safe and was a wonderful nurse.  Her care was greatly appreciated.

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Responses

Response from Kate Hambleton, Director, Albany Health Campus, WACHS GS last week
Kate Hambleton
Director, Albany Health Campus,
WACHS GS
Submitted on 10/04/2026 at 11:36 AM
Published on Care Opinion Australia at 2:25 PM


Dear deltabh34,

Thank you for taking the time to share your experience with us.

We are very grateful for your feedback and appreciate you telling us about the anxiety you experience around surgery. It is reassuring to hear that our staff listened to you, understood your concerns, and provided care in a way that helped reduce your distress.

Your kind comments about the nurse in the holding area, the anaesthetic nurse, and the nurse who cared for you in the maternity ward have been shared with the team. We are pleased to know you felt supported, safe, and well cared for throughout your experience.

Thank you again for your thoughtful feedback—it is greatly appreciated.

Kind regards

Kate Hambleton

District Director |Lower Great Southern

WACHS Great Southern

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