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"Pathology complaint"

About: Sale Hospital / Pathology

(as a parent/guardian),

Recently I brought my child in for a blood test. We were taken into a room with a staff member. The staff member tried to take blood but was unable to and immediately sought out someone that could help. 

The new staff member was amazing but unfortunately they noticed that the kidney dish that the sterile needle, blood tubes etc were in, had someone else's blood in there. When the staff member went to clean it, the first staff member said "oh are you picking on my blood dots in the tray" to which the new staff member said "I hope its this child's blood". I said no it isnt. The new staff member quickly threw out all equipment in the tray, cleaned it and got fresh stuff but im not happy with the fact that the first staff member knew the dish was contaminated but still put stuff in there to use on another patient. How can I be sure contamination hasn't happened. What was in the blood left in the tray.... how is this ok? 

Immediately response is required, please. 

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Responses

Response from Michele Gardner, Chief Executive Officer, Executive Suite, Central Gippsland Health 4 days ago
Michele Gardner
Chief Executive Officer, Executive Suite,
Central Gippsland Health
Submitted on 24/04/2026 at 5:33 PM
Published on Care Opinion Australia on 27/04/2026 at 8:51 AM


Dear corridords56

Thank you for taking the time to share your experience with us in relation to a recent blood test undertaken for your child.

I am very sorry to hear of your concerns and assure you that we take all feedback shared with us very seriously.

I understand that this experience took place in the Pathology Service which, while located on the hospital site, is a separate entity to the health service.

As such, I will ensure that your feedback is provided directly to their Area Manager for prompt investigation.

If there is anything further that we can do to assist you in this matter, please don’t hesitate to contact me at ceo.office@cghs.com.au or on (03) 5143 8319.

Yours sincerely

Michele Gardner

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