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Lovely staff emergency department

Posted By wearingwm64

"Lovely staff emergency department"

About: Swan Hill District Hospital / Acute Ward

(as the patient),

I had been having some severe back pain and came in 3x in 3 days. Whilst all staff were lovely, supportive and and wanted to help i had Dr Fiona who went absolutely above and beyond for me. 

Dr Fiona really cared about what was going on and how to alleviate my pain. I cannot thank her enough for treating me like a real person and caring about my outcome. 

I was genuinely treated like I was one of her family members or friends.

I have tried to find contact for her (i believe she was a locum) to thank her because her caring nature made the world of difference in a scary situation.

So thank you Swan Hill staff, Doctors and Dr Fiona. 

You all do an outstanding job and I appreciate all your hard work. 

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Responses

Response from Samantha Hellsten, Manager, Medical Workforce Manager, Swan Hill District Health 2 weeks ago
Samantha Hellsten
Manager, Medical Workforce Manager,
Swan Hill District Health

Submitted on 15/05/2026 at 10:45 AM
Published on Care Opinion Australia at 11:27 AM

picture of Samantha Hellsten

Dear wearingwm64

Thank you so much for taking the time to share your feedback regarding your recent experience in our Emergency Department.

We are very pleased to hear that you felt supported and cared for during what sounds like a very difficult time experiencing ongoing pain. Your kind words about Dr Fiona and the broader Emergency Department team are sincerely appreciated.

We have passed your feedback on to Dr Fiona and the broader Emergency Department team, and we know she will be incredibly grateful to hear the positive impact her care and compassion had on your experience. It is wonderful to hear that you felt genuinely listened to, supported, and treated with kindness creating connected care best experience across the health service.

On behalf of Swan Hill District Health, thank you again for your thoughtful feedback and recognition of our staff.

We wish you all the very best in your health journey moving forward.

Kind regards,

Samantha Hellsten

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