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"Hip replacement surgery"

About: Bunbury Hospital

(as the patient),

Last week I had hip replacement surgery at my local regional hospital. I attended a seminar a couple of months ago at outpatients and was told I could get domestic assistance through My Aged Care for after I have my surgery. I live alone. I registered for my aged care after the seminar and when they triage me the next day they told me that I would have to arrange that through the hospital during my stay.

After my surgery, I asked the OT about that and they said yes they can arrange it. They OT asked me to please speak to the staff member on the next day. The next day I asked the other OT about it and they said they had no idea what I was talking about and that the hospital did not arrange this. When I said that the OT the previous day had given it a name (an acronym I cant remember) I was told that that was rehabilitation in Home and that I did not qualify for that.

I was not given a reason why I didn’t qualify for the in-home rehab. It wasn’t, in any event, what I was looking for anyway. I felt that I was given the run around by the OT’s in hospital and that I was sent home totally unprepared. 

This caused my a lot of stress immediately after a traumatic procedure. 

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Responses

Response from Karen Horsley, Co-Director Stream B, Bunbury Hospital, WACHS - South West last month
Karen Horsley
Co-Director Stream B, Bunbury Hospital,
WACHS - South West

Stream B includes: Surgical, Maternity, Paeds, Theatre, DPU, Waitlist and HSSU

Submitted on 21/05/2026 at 5:43 PM
Published on Care Opinion Australia on 22/05/2026 at 8:58 AM


picture of Karen Horsley

Dear uniformqk34,

Thank you for sharing your feedback about your care and communication while at Bunbury Hospital. I truly hope your recovery from your hip replacement is going well.

I’m sorry to hear there was confusion regarding the Rehab in the Home service between the two Occupational Therapists. I would like to understand what happened and address your concerns directly. If you feel comfortable, please reach out to me at Karen.Horsley@health.wa.gov.au or call 08 9722 1421 so we can review your experience together.

Wishing you a smooth and positive recovery.

Warm regards,

Karen Horsley

Service Codirector

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