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"Collecting a formal x ray report"

About: Swan Hill District Hospital / Emergency Department

(as the patient),

Over a weekend I attended the SHDH Emergency Department to get an x ray of my shoulder after injuring it playing football. I was able to get the x ray and speak to a DR in a timely manner. However, I had to wait for the formal report until Monday as SHDH will not receive it until then. Skeptical, I represent to the SHDH Emergency Department as advised, with the sole intention of gaining access to my x ray report, I was re-triaged and wait 2 hours. While I appreciate it is not an Emergency, all I wanted was the report so that i could follow up on my care independently. However there was no avenue for anyone, other than waiting for a DR to get the formal report. I left due because I had to go to work.

I managed to get a GP appointment recently with SHDH, I called the Emergency Department prior to my appointment to confirm that the GP will be able to get access to the X Ray. I was informed I could. However the GP could not access the X Ray report and I was charged a co-payment of $47 for that appointment.

Other than an FOI request I honestly don't know how I can access to my own x ray report.

I understand the Health Records Act 2001 gives me a right to access my health information in an easily accessible and inexpensive manner. In my opinion, SHDH have not done this.

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Responses

Response from Sandy Chamberlin, CEO, Swan Hill District Health 3 weeks ago
We are preparing to make a change
Sandy Chamberlin
CEO,
Swan Hill District Health
Submitted on 3/07/2026 at 2:06 PM
Published on Care Opinion Australia at 2:34 PM


picture of Sandy Chamberlin

Thank you so much for raising this concern. And your experience is something we want to make much better.

We are working on further integrating the Primary Health Medical Centre into SHDH so access to results is much easier.

Apologies for your experience, I would love to have further information so I can work on this further, if you are willing to share please contact info@shdh.org.au for my attention.

Kind regards,

Sandy Chamberlin

CEO

Swan Hill District Health

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