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"Appropriate care, support and management of atypical labour"

About: FSH / Women & Newborn Services / Antenatal Clinic, Birth Suite, Maternal Fetal Assessment Unit, Wards 3C, 3D, 3DO, and Visiting Midwife Service Rockingham General Hospital / Maternity, Labour Ward, Nursery and Level 2 Care Nursery

(as a parent/guardian),

My daughter delivered a healthy baby recently. Unfortunately, prolonged labour may have contributed to a postpartum haemorrhage. My story tells the story of the strength and determination of my daughter to have a natural delivery despite nocturnal, irregular and stalled labour, very similar to her previous birth.

My daughter presented to the Maternal Fetal Assessment Unit (MAFU) at Fiona Stanley Hospital for a term assessment, as requested by her treating obstetric team. She was found to be 3-4 cm dilated and accepted a membrane sweep. Labour commenced at 13:00 hours. For 20 hours my daughter had contractions from 5 mins to 10 minutes apart. We went back to MFAU the following morning, where her contractions again stalled after the sun came up. She was examined and found to be 5 cm dilated with a stretchy cervix. As the birth suite was on bypass and her contractions were stalled, she was sent home and told to ring if she progressed from 'early labour'.

On the following morning at 02:10 hours I contacted MFAU and discussed the current situation, with my daughter experiencing increasing intensity of contractions but still irregular with 3, 5 and 10 minutes frequency. As the hospital was on bypass, the shift coordinator had to contact another hospital to accept. At 02:54 hours the shift coordinator contacted my daughter and said Rockingham Hospital had accepted the transfer. She informed my daughter's partner that we should stay home until the contractions increased, as she was still in 'early labour'.

When we arrived at Rockingham Hospital at 03:30 hours, my daughter's contractions were approximately 10 minutes apart. The midwives were welcoming, caring and friendly, although a little sceptical. The scepticism soon changed when they examined her and found her to be 7 to 8 cm dilated. As she required antibiotics (GBS +ve) and transfer to birth suite there was a bit of a flurry of activity. 

My daughter was calmly breathing through each contraction, and this may have impacted on the initial perspective of the midwives, at both hospitals. Transfer to the birth suite occurred at 0440 hrs and my daughter was still having 10-minute intervals between contractions. My daughter's labour again stalled at 06:25 hours. She went for 24 mins without a contraction, again related to her history of nocturnal labour. Nipple stimulation and rupture of membranes again kickstarted labour at 0650 hrs. The TENS machine significantly supported pain relief, and the midwife got a surprise when the baby's head was on show. 

My grandchild was born in great condition at 08:24 hours after 9 minutes of pushing, however my daughter experienced significant bleeding post-delivery, requiring an emergency response and multiple medication managements.  I feel this is a result of the prolonged, ongoing and under-estimated condition of my daughter's labour during examination and advice calls. If my grandchild was born at home as a result of the conflicting advice received, I would not have managed to stop an immediate postpartum haemorrhage, nor given my grandchild the antibiotics they would have required to prevent a potential life-threatening infection. 

I am writing this Care Opinion to prompt development of learnings for midwives, that each woman is individual and have completely different ways of labouring. For this to have occurred with both labours, it is disappointing, frustrating and anxiety-provoking in times where positivity and calm should be maintained. 

Learnings for consideration:

- A quietly labouring mother is not necessarily a mother in early labour

- Nocturnal, stalled or irregular labour does not indicate the mother is just in early labour; this requires appropriate clinical assessment and proactive management, rather than rushed decisions to free up MFAU and birth suite beds

- The increasing intensity of contractions were demonstrated in the increased strength dialled up on the TENS machine, rather than the way my daughter was managing them

- The ability of mothers to labour outside the norms with focus on themselves, rather than trying to prove they need support and management

- The use of negative language (ie false labour instead of pre-labour)

- The fear of 'being sent home' resulting in second guessing your body's ability to cope

This story has been reviewed and consented for publishing by my daughter. 

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Responses

Response from Asheila Narang, Executive Director, Rockingham Peel Group, South Metropolitan Health Service last month
Asheila Narang
Executive Director, Rockingham Peel Group,
South Metropolitan Health Service
Submitted on 21/08/2026 at 2:39 PM
Published on Care Opinion Australia at 3:03 PM


picture of Asheila Narang

Dear Concerned Nan,

thank you for taking the time to share your daughter's experience of giving birth with us. We sincerely appreciate your feedback and the opportunity to learn from your family's experience.

I am sorry to hear that there were times during your daughter's labour when she felt she was not being heard. We understand how important it is for women to feel listened to, respected, and actively involved in decisions about their care, particularly during such a significant and vulnerable time in their lives.

Our midwives place the principles of woman-centred care at the heart of their practice and recognise that every woman's labour and birth journey is unique. No two women experience labour in the same way, and it is important that care is tailored to individual needs and circumstances. It was positive that your daughter recognised when she needed additional support and presented to the hospital for further assessment and management.

Over the years, there have been significant changes in both the language and approaches used in maternity care. Our staff are mindful of the impact that communication can have on a woman's birth experience and strive to ensure that interactions are respectful, supportive, and empowering. We remain committed to fostering an environment where women feel heard, valued, and supported throughout their maternity journey.

Thank you again for bringing your concerns to our attention. Feedback such as yours helps us reflect on our practice and identify opportunities to further improve the care and experience we provide to women and their families.

Please extend our congratulations to your daughter on the arrival of her healthy baby boy. This is a wonderful and special time for your family, and we wish you all the very best as you enjoy these precious early moments together.

Given the details you have provided relating to your daughters experience, I encourage you to formally lodge your feedback (along with your consent) with our Consumer Liaison Officers. This can be done by contacting 08 9559 4323 or emailing RGH.feedback@health.wa.gov.au. This process will allow us the opportunity to further review and investigate your child’s visit, provide a more comprehensive response to your concerns, and consider any areas for improvement within our service.

RGH is committed to ensuring that our patients, families, and visitors feel safe, supported, and cared for, and that they have the confidence to return to our service whenever the need arises.

Kind regards,

Asheila Narang

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Update posted by Concerned Nan (a parent/guardian)

Dear Asheila

Thank you for your response. We would again like to thank the midwives at Rockingham Hospital for their care, kindness and compassion. The MFAU midwives were lovely and welcomed us to the service, as we had not been there previously. The birth suite midwives were very supportive and caring. Also, a big shout out to the Code Blue team who attended and were so calm and professional.

We feel particularly privileged to have had continuity of care post-delivery with birthing midwife Brooke, who provided support, empathy and quality care to both my daughter and grandson until discharge.

Five stars Rockingham Hospital

Response from Asheila Narang, Executive Director, Rockingham Peel Group, South Metropolitan Health Service 3 weeks ago
Asheila Narang
Executive Director, Rockingham Peel Group,
South Metropolitan Health Service
Submitted on 26/08/2026 at 10:39 AM
Published on Care Opinion Australia at 11:39 AM


picture of Asheila Narang

Dear Concerned Nan,

Thank you again for sharing your family's experience and for recognising the care, professionalism and kindness shown by our teams.

It is wonderful to know that the team’s continuity of care, empathy and support helped make such a positive difference during a very significant and challenging experience for your family. I will ensure that your kind feedback is shared with Brooke and the wider maternity team. Please be assured that the learning opportunities you have identified will also be shared with our maternity services leadership and staff to support ongoing reflection and improvement in the care we provide to women and their families.

On behalf of Rockingham General Hospital, congratulations once again on the arrival of your grandson. We wish your daughter, grandson and family all the very best for the future.

Kind regards,

Asheila Narang

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Response from Luke Dix, Executive Director, Fiona Stanley Fremantle Hospital Group, South Metropolitan Health Service 3 weeks ago
Luke Dix
Executive Director, Fiona Stanley Fremantle Hospital Group,
South Metropolitan Health Service
Submitted on 26/08/2026 at 4:42 PM
Published on Care Opinion Australia at 4:43 PM


picture of Luke Dix

Dear Concerned Nan,

Thank you for taking the time to share your daughter’s experience with Fiona Stanley Hospital’s Maternal Fetal Assessment Unit (MFAU).

Firstly, I would like to congratulate your daughter and family on the birth of your grandson. I was pleased to read that both mother and baby are now well, however I was sorry to read of the distress and uncertainty your daughter and family experienced during what was a long and exhausting labour.

I acknowledge the concerns you have raised regarding the assessments and advice your daughter received from the MFAU prior to her transfer to Rockingham General Hospital. I appreciate how concerning it must have been for your daughter to seek advice and reassurance while experiencing ongoing contractions, particularly when she felt that her labour was progressing differently to what was expected.

Every woman’s experience of labour is different, and it is important that the care and advice we provide considers the individual circumstances and concerns of the woman seeking our support. Women should feel heard and supported when contacting our maternity services, and confident to raise concerns about changes in their condition or how they are feeling.

I have shared your feedback with our Maternity Services leadership team and MFAU staff for review and reflection. In particular, your daughter’s experience provides an opportunity to reflect on our approach to labour assessment, telephone triage and communication, including the importance of considering the individual presentation and concerns of each woman when providing advice.

Thank you again for sharing your family’s experience. Feedback such as yours is important in helping us reflect on and improve the care we provide to women and their families.

Should your daughter wish to discuss her experience further, we would be happy to arrange a debrief with a senior midwife or obstetric clinician. She is also welcome to contact our Consumer Liaison Service via FSHFeedback@health.wa.gov.au should she wish to have her concerns formally reviewed.

I wish your daughter, grandson and family all the very best.

Kind regards,

Luke Dix

Executive Director

Fiona Stanley Fremantle Hospitals Group

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