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Most wonderful experience at Collie Hospital

Posted By ophiuchusjd48

"Most wonderful experience at Collie Hospital"

About: Collie Hospital

(as the patient),

I had the most wonderful experience this morning. I attended my local hospital, Collie Hospital WA, and the care was out of this world. With everything people say about hospitals and everything else, I felt I needed to compliment our hospital very much.

I’m 77, and Michael and Kate were on. Being in my elderly years, I had every service imaginable. From having an ECG and blood tests to them being concerned about the pain I was in - you name it, it was done for me without any complaints. They were there for me every moment, and it was absolutely fantastic.

I’ve been there before, and there’s also a wonderful nurse who comes on, Leonie. For a little country town as we are, our hospital has a service that goes far beyond.

You know they’re busy, doing blood tests and ECGs and you name it, but Michael came up to me and said would you like a cup of tea? I said, a glass of water will be just fine. It’s these little things that help make the experience a lot easier and more comfortable.

The other thing I find is that when you feel comfortable in their presence, you can talk to them and feel comfortable answering their questions.

I just felt that Michael, Kate, Leonie, and Collie Hospital deserved to be complimented for the wonderful care and service they provide.

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Responses

Response from Coordinator of Consumer Feedback _, Patient Safety and Quality, WA Country Health Service - South West last week
Coordinator of Consumer Feedback _
Patient Safety and Quality,
WA Country Health Service - South West

Submitted on 14/10/2026 at 11:40 AM
Published on Care Opinion Australia at 3:33 PM

Thank you for taking the time to share your experience and for your kind words about the care you received at Collie Hospital.

It is wonderful to hear that Michael, Kate and Leonie were able to make such a positive difference during your visit.

Providing compassionate, patient-centred care is something our staff strive for every day, and it is especially rewarding to know that the support, kindness and attention you received helped make your experience a positive one.

We appreciate your recognition of the team's professionalism, from assisting with your ECG and blood tests to taking the time to ensure your needs were met throughout your visit.

Often it is the small acts of kindness, such as offering a cup of tea or simply taking the time to listen, that can have the greatest impact on a patient's experience.

Your feedback has been shared with Michael, Kate, Leonie and the wider Collie Hospital team. They will be delighted to know that their care and dedication were so highly valued.

Thank you again for your thoughtful comments and for acknowledging the work of our staff.

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