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"Poor care at Box Hill Hospital"

About: Box Hill Hospital

(as the patient),

I feel a particular nurse was so rude to my parent and mistreated them in the emergency department, it was so disgusting their behaviour. I would never recommend going there.

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Response from Alan Lilly, Chief Executive, Eastern Health 8 years ago
Alan Lilly
Chief Executive,
Eastern Health
Submitted on 6/10/2015 at 12:19 PM
Published on Care Opinion on 7/10/2015 at 10:23 AM

picture of Alan Lilly

Dear Appalled

I was so sorry to read about your experience at Box Hill Hospital in our Emergency Department. One of the things which we strive to do in Eastern Health is to make "every interaction a positive interaction" and clearly, this is not what you experienced and I am really sorry for that.

I will pass on your general feedback to our Emergency Department which will be discussed at their general staff meeting.

In the meantime, if you would like to provide specific feedback for review, then please feel free to email us at and we will make sure that this is followed-up.

Kind regards, Alan lilly

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