It amazes me that in such a big organisation you can still feel that your important. I attended the hospital today for a simple blood test procedure. From the interaction with the very pleasant clerk at the front door through to my phlebotomist I was continually engaged in polite but genuine conversation. The procedure was explained thoroughly and even if it took two attempts to get my blood it was done in the most compassionate way. I require further diagnostic tests and this was again explained in a professional and clear manner.
"A simple visit to the hospital in Albany"
Posted by Still important (as ),