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"Second baby at Box Hill Hospital"

About: Box Hill Hospital / Maternity Service

(as the patient),

My husband and I welcomed our second baby to the world, once again at Box Hill Hospital earlier in the year and I feel compelled to write again to express my gratitude and satisfaction with the Know Your Midwife (KYM) care model.

I was fortunate enough to have both my pregnancies in the KYM programme under the care of midwives Robyn and Kelly who were present at both births. At all times I have felt uniquely cared for, respected and informed throughout my journey and this I believe is due to the depth of experience and skill which these two midwives possess. Due to my high level of confidence in the KYM programme I was on both occasions able to help manage my own care and after delivering, leave hospital early.

Whilst my second pregnancy was unexpectedly complicated by a prolonged labour and emergency Caesarean Section, I was treated with great care and attention by midwifery, anaesthetic, obstetric and theatre nursing staff alike. Under the experienced direction of Dr Colin, everyone worked swiftly to get my big baby out safely.

I was particularly impressed at the clear communications between staff and toward my husband and I throughout the labour and delivery.  And this was before anyone in the operating theatre knew I was a staff member.

Please accept my gracious thanks and relay my deep appreciation to all the professionals involved in my recent stay. I will not forget the seamless care experiences I have had as a patient at Box Hill Hospital and the KYM programme which is truly holistic in its delivery.

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Response from Alan Lilly, Chief Executive, Eastern Health 6 years ago
Alan Lilly
Chief Executive,
Eastern Health
Submitted on 18/04/2016 at 12:37 PM
Published on Care Opinion at 12:40 PM

picture of Alan Lilly

Dear BabyBliss

Thank you so much for sharing your story on Patient Opinion and what a great story it is too! I am so pleased to read that all went well for you, your baby and your family and that this was the second time that it had all been so good. As a member of staff, you will no doubt appreciate the challenge of "making every interaction a positive interaction, every time" and so I am delighted that we have certainly got it right for you even though you had those unexpected complications.

There is no doubt about it that our mothers and their families really do appreciate the KYM program and I recently bumped into one of our new dads who said exactly the same. That personalised care is truly amazing and your story is a great advertisement for KYM.

I will be sure to pass on your feedback to the maternity team as it's great for them to know just how much what they do is appreciated and we'll also pass on your special thanks to Dr Colin too.

This is our 200th story on Patient Opinion and Patient Opinion has been really good for us to see firsthand when we do things really well and also, where we need to improve. Thank you again for sharing your experience so we can learn even more.

I do hope that family life is treating you well and that you are getting plenty of rest and recuperation too.

Kind regards, Alan Lilly.

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