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"Wonderful Know your Midwife program."

About: Box Hill Hospital / Maternity Service

(as the patient),

When I first registered with the Box Hill Hospital to eventually have my baby there, I tried to get into the Know-Your-Midwife program. Unfortunately there was no place there for me. During the course of my pregnancy, the program received more funding, enabling them to expand the program and I got a call asking if I would still like to participate. I was not disappointed! My midwife, Nicola, was amazingly supportive and helpful. She got to know me, my body, my child-bearing history and my family ensuring that my care was designed with my needs and preferences in mind. She patiently and graciously answered every question and listened to every concern before, during and after delivery. The ability to have just one mid-wife focusing on my case made me more confident and relaxed. I really felt as though I had an advocate - like she was on my team. As someone who lives very far from any extended family or support network this was a tremendous gift. But honestly, ALL women would benefit from this type of care. I would like to express my appreciation of my particular midwife, Nicola, but also to say that while I was lucky to get into this program in the middle of my pregnancy, women should not have to rely on luck to get this type of personalized, individual care. Please, please do whatever you can to expand this program so that more women can have the same excellent care that I did.

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Response from Alan Lilly, Chief Executive, Eastern Health 6 years ago
We have made a change
Alan Lilly
Chief Executive,
Eastern Health
Submitted on 22/04/2016 at 1:59 PM
Published on Care Opinion at 2:22 PM

picture of Alan Lilly

Dear Momma D

Many thanks for sharing your story and positive experience about the Know Your Midwife program. I appreciate you taking the time to write and it is always so good to receive such positive feedback. I will take great pleasure in sharing this with the local team and I will ensure that we let Nicola know too. She'll be chuffed no doubt!

We agree that this is a great model of care and so we have expanded the service - it is now known as Midwifery Group Practice and when at full capacity, this will be available to almost 700 expectant mothers at both Box Hill and Angliss Hospitals.

Thanks again for taking the time to share your story and I trust you and your baby are doing well.

Kind regards, Alan Lilly.

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