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"Great birth experience at Box Hill Hospital"

About: Box Hill Hospital / Maternity Service

(as the patient),

I delivered my first baby at Box Hill Hospital and was under the care of Vanessa and Bree in the MGP service. From the very start of the pregnancy the care at Box Hill was fantastic and I really felt like I had all the support I needed and was able to ask all the questions to set my mind at ease with this being my first pregnancy.

I found being able to meet Vanessa and get to know her before the birth was invaluable. Bree ended up delivering my baby but was fantastic and reassuring from the very start despite never having met me. I felt very comforted with the follow up care from Vanessa at my home. She is a very dedicated midwife who took such excellent care of myself and my baby. It didn't just feel like she was just there doing her job, it felt like she genuinely cared about our wellbeing and making sure we were ok since we'd got home.

A big thank you for making my first birth experience as comfortable as it could be! Will definitely be recommending the midwife services at Box Hill to all my friends having babies in the area.

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Response from Alan Lilly, Chief Executive, Eastern Health 6 years ago
Alan Lilly
Chief Executive,
Eastern Health
Submitted on 27/05/2016 at 5:43 PM
Published on Care Opinion at 5:48 PM

picture of Alan Lilly

Dear Happy first time mum

Many thanks for sharing the story of your very positive experience on Patient Opinion. This is a great way to provide feedback to us and I sincerely appreciate you taking the time to do this. Congratulations also to you on your growing family.

I actually had the pleasure of meeting both Bree and Vanessa last week at an afternoon tea with the Maternity Services Team and they are indeed very passionate about their work and committed to providing high quality care.

I will be sure to pass on your feedback to them and also the local management team at Box Hill Hospital.

Thanks again for sharing your feedback – it’s great to know where we do things will (and also, where we need to improve from time to time).

Take care and kind regards, Alan Lilly

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