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About: Box Hill Hospital

(as a carer),

These are purely suggestions. The person I was caring for had very good service. My first suggestion is that a proforma be created to help a carer transfer information and knowledge. This is to be used in emergency, to be used when the person is transferred to a ward. It seems that all the information that I handed over on the person I was caring for. Did not get onto the ward. This is to be expected when the person could have had numerous shifts of medical staff through and different carer's in.

Just a quick one, with meal time information, which is very important for most people with special needs and how does this person indicate/show pain? Although I handed this information over. I suspect it didn't get up to ward. As a general rule the person coming with the person with special needs is probably the most senior on duty (Not always the case, but mostly)

My other issue was when the nurse was removing the bung in the person's arm, she was a tad rough (not intentionally.) My suggestion is that if you are removing anything like that with a person with special needs whom cannot tell you it hurts, look into the persons eyes or have someone there who can. The person I was looking after - you could see it in their eyes that they were in pain. Their instinct was to push the nurses hand away and do it themselves. It was not intentional by the nurse to hurt the patient. But they say eyes are the window to the soul. They most definitely will let you know how the person with special needs is feeling/coping. Thanks

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Response from David Plunkett, Chief Executive, Eastern Health 7 years ago
David Plunkett
Chief Executive,
Eastern Health
Submitted on 22/09/2016 at 7:19 AM
Published on Care Opinion at 10:33 AM

picture of David Plunkett

Dear A74

I would like to thank you for taking the time to provide these suggestions on Patient Opinion. In doing this you are continuing to advocate for the person you are caring for and I commend you for this.

Your suggestions re the handover of information will be provided to the Eastern Health Clinical Lead who reviews the practices within each area to determine how they can be built into standard practice. Your comments regarding the involvement of the carer in the handover and planning for care is work we have been focusing on and it is evident we have more work to be done here.

I note your comments regarding assessment pain and the specific ways our staff should look for prompts when caring for a patient with special needs, or in fact any patient. I acknowledge your generosity regarding the way the nurse undertook the task. I will provide your feedback to the Practice Development Team so they can assist in supporting the staff to consider all avenues to assessing each patient.

Many thanks again A74 and I wish you and the person you care for the best of health.

Kind regards


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