"Poor treatment"

About: Angliss Hospital

(as a relative),

Mum was taken to hospital by ambulance in extreme back pain. She told me that she has never felt pain like it before even though she has gone through childbirth four times. They dumped her in a wheelchair in emergency and left her there waiting, waiting, waiting. Mum was sick and had to find her own sick bag. Couldn't they have put her on a trolley? I rang the hospital and they said they had given her something for the pain, when they in fact hadn't. They said they weren't sure when mum would be seen and told me to take her to her doctor! Mum could barely walk - absolutely heartless! We did take mum to her doctor and they were shocked and said she should have been in hospital.

Responses

Response from David Plunkett, Chief Executive, Eastern Health 3 years ago
David Plunkett
Chief Executive,
Eastern Health
Submitted on 28/06/2017 at 12:44
Published on Care Opinion at 12:59


picture of David Plunkett

Dear Fed up daughter

Thank you so much for taking the time to provide your feedback on Patient Opinion. I would like to apologise for yours and your mother's experience at the Angliss Hospital Emergency Department.

In order to be able to review your experience in greater depth, I would welcome you contacting me directly at david.plunkett@easternhealth.org.au. Of course, I will completely respect should you choose not to make contact. Should you make contact, your details will remain completely confidential and not published.

I hope to hear from you soon and again, please accept my apologies for your experience at the Angliss Hospital.

Kind regards

David

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