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"Marvellous care at Broome Hospital"

About: Broome Health Campus / Emergency Department

(as the patient),

We recently went to Broome to visit, and on my first day there I fell very ill. Over my visit, I had to go to the ED 3 times, and every time I was admitted to the hospital. They needed to do a number of tests and scans.

Across every visit, the care I received was amazing. From the domestic staff through to the nurses and the doctors, I could not fault the care. In the hospital everything was beautiful and clean. The food was also very good.

One of the doctors that cared for me, Dr Alex was so kind with his care that it made me feel like I’d known him my whole life. Even after I was released from hospital, he called personally to give me the test results, despite it being later in the night. He didn’t have to do that; he could have waited until the next day, but he didn’t and for that I am very appreciative.

One particular night I was there the hospital was really busy. The staff were running around trying to attend to everything, but not once during this time was there a drop in the quality of care. The nurses deserve a big pat on the back, they do a marvellous job.

It was amazing to see a country hospital doing such a great job. Thank you!

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Response from Margi Faulkner, Operations Manager, Broome, WACHS - Kimberley 6 years ago
Margi Faulkner
Operations Manager, Broome,
WACHS - Kimberley
Submitted on 3/08/2017 at 7:05 PM
Published on Care Opinion on 4/08/2017 at 9:00 AM

picture of Margi Faulkner

Dear WA traveller,

I am sorry that your visit to our beautiful town was interrupted by illness, and I hope you are now recovered and well.

It is a privilege to be able to respond to such compliments on behalf of the Broome Hospital team. I am immensely proud of all the staff here at the hospital. They constantly aim to provide compassionate and high quality care, and it is wonderful that they continue to achieve this aim even in the face of very busy times.

Thank you also for acknowledging the domestic and kitchen staff as well; they work very hard to ensure the nutritious meals they prepare and serve also taste good, and it is lovely to see them acknowledged for this.

As you experienced, the inimitable Dr Alex is an invaluable addition to our team, and highly deserving of your praise and appreciation.

I will ensure all these teams are aware of your feedback, and know how much you appreciated their efforts.

I wish you all the best, and hope you return to Broome for another visit.


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