"Poor communication and disempowerment in decision regarding treatment."

About: Sydney / Sydney Eye Hospital / Hand Therapy

(as the patient),

I broke my hand and was referred by Sutherland Hospital.

I attended Sydney Hand Unit/Hospital as per my referral (I broke my hand two days earlier). I was advised that I would need surgery on that visit and I asked if I had time to get a second opinion. I was told that I had a day or two to decide.

I got the second opinion two days later and attended Sydney Hand Hospital on that day to inform that I agreed with the surgery. I was told that a doctor would call me the next day.

No one called me the next day, so I called later in the day and insisted on speaking with a doctor. He told me that I should come the Monday of the next week because they needed to go through informed consent with me.

I attended as required and was told by the specialist on that day that I wouldn't need surgery. I questioned if the result would include a deformed or rotated finger. I was told I would be fine. I again suggested that we needed to draw distinctions on the 'fine'. I was told there would be no issue.

A week later I noticed that my finger was still in a very unusual position and in the way when I did my required contractions for physio. I made an appointment to return.

In my appointment I was told that I should have had surgery when advised! I asked for a summary and x-rays. I was told that the specialist had nothing to add and to see my GP to get a different opinion on treatment.

I feel 'managed' and that I was given second class treatment due to poor response and communication (especially a lack of continuity)

I would like to make a formal complaint.

Responses

Response from Pauline Rumma, Director, Clinical Services, Sydney and Sydney Eye Hospital 2 years ago
Pauline Rumma
Director, Clinical Services,
Sydney and Sydney Eye Hospital
Submitted on 08/09/2017 at 08:09
Published on Care Opinion at 09:46


Dear Mismanaged,

Thank you for taking the time to feedback your experience on Patient Opinion. I'm sorry this has been your experience when attending the Hand Clinic. We would welcome further follow up with you. Please contact the Quality and Safety Manager Kate Stewart on 02 93827323 who will assist you or if you email me your contact details on this email: SESLHD-ExecutiveServices@health.nsw.gov.au, we will contact you.

Please accept my apologies for your experience and I hope to hear from you soon.

Kind regards,

Pauline

Director of Clinical Services

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