"Emergency department waiting times"

About: Box Hill Hospital / Cardiology Box Hill Hospital / Emergency Department

(as the patient),

When visiting a vascular surgeon, I suffered severe heart palpitations. I was sent to Cardiology for an ECG which showed an abnormal ECG - when I went back to the doctor, he rang a Cardiologist and I was sent to ED to see him.   Four hours later, despite my having a note from the doctor, I was still waiting although I had had another ECG. Eventually, despite repeated enquiries to the staff and being told the wait was several hours, I gave up and went home (with my palpitations). Talk about indifference!


Response from David Plunkett, Chief Executive, Eastern Health 2 years ago
David Plunkett
Chief Executive,
Eastern Health
Submitted on 18/12/2017 at 16:06
Published on Care Opinion at 16:38

picture of David Plunkett

Dear lionnb39

Thank you for taking the time to report your concerns regarding Emergency Department waiting times.

I apologise to you for the distress and discomfort that this experience has caused and continues to cause for you.

I understand you have provided feedback to the Eastern Health Centre for Patient Experience to advise them of your concerns. Your feedback has been provided to the senior manager responsible for the emergency department so that they are aware of your experience.

Should you wish to discuss this matter further, I encourage you to contact the Patient Relations Advisors in the Centre for Patient Experience.

Kind regards


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