"Outstanding care"

My parent was admitted with bleeding due to stomach ulcers recently. Their Hb was down to 47 and they nearly died as a result. To make matters worse, because of their faith, blood was an issue as my parent would not accept a blood transfusion, further complicating treatment. Despite this restriction, the doctors and nurses in the ED, and later HDU, did all they could. Their care was outstanding. They did an amazing job, were incredibly organized and very professional. My parent was critical on Friday and we nearly lost them, but, to the amazement of the doctors, my parent pulled through. Even now the staff are impressed with their recovery. 

We have had a great deal of experience with near death and critical situations the past 2 years across SCGH, RPH and Mount Hospitals. We have experienced a variety of nurses and doctors. I wish to convey our family's thanks and gratitude to the SCGH HDU and in particular Dr Matthew's team. Nurse Gabrielle was exceptionally caring and understanding not only to her patient, but the family as well. 

I have nothing negative to say except that perhaps elderly patients with delirium should receive closer monitoring. I have experienced this twice now and it is why I chose to stay next to my parent's bedside in order to prevent them from pulling out respiratory aids, cannulas and generally keeping them calm. Also, some nurses managed my parent's delirium better than others.