"Stressful experience"

About: Transition Care Program - Eastern Health Wantirna Health / Palliative Care Inpatient Unit

(as a relative),

My parent is a terminally-ill cancer patient. My parent stayed at Wantirna Health for Palliative Care. After two weeks of stay, I could see that my parent's condition had got worse. However, despite my protest the doctors discharged my parent. They were then discharged to Peter James Transition Care Program. My parent only stayed there for a few days, as in my opinion, it was not a suitable place to stay for a terminally-ill patient. We had to look for a private hospital for my parent to stay. Within two weeks my parent has deteriorated to the point of probable passing within a number of hours. It was  very stressful that my parent had to endure two transfers considering that her conditions are not stable. Why the discharge?

Responses

Response from David Plunkett, Chief Executive, Eastern Health 2 years ago
David Plunkett
Chief Executive,
Eastern Health
Submitted on 02/01/2018 at 17:33
Published on Care Opinion at 17:35


picture of David Plunkett

Dear The moon,

Thank you for taking the time to provide feedback about your concerns regarding your experience in our Palliative Care Ward at Wantirna Health and also in the Transition Care Program at the Peter James Centre.

I apologise for the distress and concern this experience has caused you and your parent.

In order to fully understand the issues raised in your post and provide further information to you, I would be grateful if you could contact one of our Patient Relations Advisor in the Eastern Health Centre for Patient Experience on telephone at 1800 327 837 or by email to feedback@easternhealth.org.au so that we can complete an investigation.

I will of course respect your wishes whichever way you choose to proceed but please be assured your concerns and feedback are important to Eastern Health and will be treated seriously.

Kind regards,

David

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Response from David Plunkett, Chief Executive, Eastern Health 2 years ago
David Plunkett
Chief Executive,
Eastern Health
Submitted on 09/01/2018 at 13:31
Published on Care Opinion at 13:42


picture of David Plunkett

Dear The moon,

Thank you so much for making contact with our Patient Relations Advisor in the Eastern Health Centre for Patient Experience and please accept my sincere condolences on your mother's passing.

I understand we now have all necessary information to undertake an investigation and will provide a response to you as soon as this is complete.

At this very difficult time, thank you again and I wish you and your family the very best.

Kind regards

David

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Response from David Plunkett, Chief Executive, Eastern Health 2 years ago
David Plunkett
Chief Executive,
Eastern Health
Submitted on 23/02/2018 at 18:24
Published on Care Opinion on 26/02/2018 at 10:08


picture of David Plunkett

Dear The moon

Thank you again for taking the time to provide us with your feedback and for making contact with the Eastern Health Centre for Patient Experience.

Your feedback not only provided us with the opportunity to review the care provided to your mother, but to also reflect on how we could improve these experiences for other families.

I understand you have now been provided with an outcome to our investigation and should you have any further queries, I would encourage you to contact Megan in the Centre for Patient Experience on 1800 327 837.

Kind regards

David

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