"A particular staff member at Yarra Ranges Health - you're a star"

About: Yarra Ranges Health

(as the patient),

All the staff were very good, but Heidi in particular was great. She has the increasingly rare talent of combining a highly professional approach and a relaxed and friendly manner, with excellent interpersonal skills. She explained the procedure I was about to have, didn’t dumb it down and leave out information. She was engaging and made me feel confident and comfortable with what I was about to have done. Post-procedure she was informative, friendly and efficient without making the process feel rushed.


Response from David Plunkett, Chief Executive, Eastern Health 2 years ago
David Plunkett
Chief Executive,
Eastern Health
Submitted on 26/04/2018 at 16:57
Published on Care Opinion at 17:00

picture of David Plunkett

Dear Impressive Staff,

Thank you so much for providing feedback on your experience at Yarra Ranges Health. I am so proud of the staff not only for what they do, but also for how they go about it. It is clear from your feedback that Heidi made a real impact on your experience!

It will give me great pleasure to share your feedback with the whole team at Yarra Ranges Health and to also acknowledge the specific efforts an impact Heidi has made! I can confidently say you are not alone with having such a positive experience there!

I trust you are recovering well from your procedure.

Many thanks Impressive Staff and take care.


  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful