"PATS decision"

About: Patient Assisted Travel Scheme - WACHS Goldfields

(as the patient),

Several years ago I sustained a whiplash injury that resulted in spinal fractures with disc damage. Last year I suffered an acute onset of cervical nerve injury symptoms including vertigo, nausea and severe headache. Following a CT scan at Kalgoorlie Hospital, my GP referred me for an urgent MRI in Perth and directed me to fly to reduce the risk of further damage. I took my form to PATS and explained the need for the flights. After flying to Perth ($900 return) and obtaining the MRI I had a call from the PATS officer informing me that I would be reimbursed $210 for return train tickets. The PATS clerk was as helpful as they could be. I just wonder how the person who made the decision that I would be safe to travel by train was able to diagnose my condition without knowing my medical history or having MRI results? I believe people have flown to Perth under PATS with lesser injuries. I feel discriminated against and disadvantaged.


Response from Geraldine Ennis, Regional Director, WACHS - Goldfields 2 years ago
Geraldine Ennis
Regional Director,
WACHS - Goldfields
Submitted on 30/04/2018 at 17:27
Published on Care Opinion on 01/05/2018 at 09:59

picture of Geraldine Ennis

Dear Unhappy Traveller

Thank you for sharing your story with us through Patient Opinion. We would like the opportunity to review the decision made in your case. To do so we ask if you could please contact David Bowdidge, Operations Manager, Kalgoorlie Hospital, on 9080 5817 and provide your personal details. Your case can then be reviewed and we will make contact with you to advise of the outcome.

Kind Regards

Geraldine M Ennis PSM

Regional Director WACHS Goldfields

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by Unhappy Traveller (the patient)

Thanks very much for your response Geraldine. I will get in touch with David.