"Dog bite and subsequent infection"

About: Sydney / Sydney Eye Hospital / Emergency Department

(as the patient),

My beautiful dog and I were happily playing in the park and she got a bit overexcited. I felt something that felt like she had just gone a bit strong, nothing aggressive and I didn't worry about it because it didn't hurt much. About a minute later I looked at my hand and was completely surprised to see it bleeding, a lot!

Went to the GP, had it stitched, all good. The following day my hand was swollen and red from what I thought was just because I had stitches. The day after that it was worse and I could barely move my hand .

The GP sent me to Sydney Hospital where I was admitted for a serious, emergency hand infection. 

The nursing staff were beyond lovely, they were respectful, courteous and most of all kind and compassionate.

If I required assistance they were there at my bed within a minute.

One thing that really stood out for me was there was an elderly lady that I shared a room with. English was not her first language and there was a massive communication barrier.

The nurse's nursing her were patient and really took the time in trying to communicate without frustration at anytime.
It was absolutely heartwarming when a nurse who spoke the patients language was charged with her care. 

I honestly could not fault anything with the staff at Sydney hospital. Even nurses not charged with my care were more than willing to help.

The nursing students were also fantastic.


Response from Carolyn Smith, Deputy Director, Nursing Services, (NUMs & After Hour Nurse Managers), Sydney and Sydney Eye Hospital 2 years ago
Carolyn Smith
Deputy Director, Nursing Services, (NUMs & After Hour Nurse Managers),
Sydney and Sydney Eye Hospital
Submitted on 15/06/2018 at 10:13
Published on Care Opinion at 10:15

Dear Roxy

Thank you for taking the time to share your story on Patient Opinion. It is always heart-warming to receive such praise of our nursing staff with whom we are very proud of their ongoing professionalism and diligence in caring for our patients. I trust your hand is healing well and you and your beautiful dog have many more days playing happily at the park.

Kind regards

Carolyn Smith

Acting Director of Nursing and Support Services

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