"My care in Fiona Stanley Hospital A&E Department"

About: Fiona Stanley Hospital / Emergency Department

(as the patient),

I recently presented to Fiona Stanley Hospital (FSH) Accident and Emergency Department. I had experienced a long-haul flight 36 hours previously and thought I might have a DVT (Deep Vein Thrombosis) due to the constant throbbing pain in my calf. 

I was triaged promptly  and assessed within a reasonable time.

All staff members introduced themselves and explained what they were going to do - that included orderlies, clerks, nurses, doctors, radiographer and sonographer.

Thankfully the tests were all clear. I just wanted to say how impressed I was with the streamlined care and with how pleasant everyone was.

Responses

Response from Janet Zagari, Executive Director Transformation, South Metropolitan Health Service, South Metropolitan Health Service 2 years ago
Janet Zagari
Executive Director Transformation, South Metropolitan Health Service,
South Metropolitan Health Service
Submitted on 12/06/2018 at 13:08
Published on Care Opinion at 13:54


picture of Janet Zagari

Dear CCW,

Thank you for taking the time to share your story on Patient Opinion. It is always rewarding for staff when a patient or relative takes the time to comment so positively on their experience.

Your kind words about teamwork and communication is heartening to hear; excellence and compassion are key values we uphold and I am proud to hear that these were reflected in your experience.

I will ensure that the ED staff are made aware of your comments, as positive feedback such as your story is a real morale booster.

I hope that you are recovering well.

Janet Zagari

  • CCW thinks this response is helpful
    {{helpful-1}} other {{helpful-1 == 1 ? "person thinks" : "people think"}} so too