"Emergency Department treatment"

About: Sydney / Sydney Eye Hospital / Emergency Department

(as the patient),

After seeing my optometrist I was directed to attend the Emergency Department at Sydney Eye Hospital urgently. On arrival, I was attended to immediately by very pleasant and helpful staff. At this stage I was extremely anxious and they were wonderful at helping to calm me, especially Danielle, who also took the time and trouble to explain the situation to my daughter.

The only problem that I experienced with this part of the procedure was the very awkward conditions I was placed under in trying to give my details. There was a very badly placed perspex divider between me and staff and I found myself standing on tiptoes to try to speak over this so that I could be heard. At the same time I could see and hear the patient next to me having the exact same problem and actually having to ask for questions to be repeated as they could not hear them. This would be my only criticism as I was then taken inside and examined by a very professional nurse and then by a Dr Travis, who was very detailed in explaining to me exactly what was happening as he tested for retinal detachment. My entire visit from beginning to end took less than 2 hours which I thought was extraordinary! I spent no time sitting and waiting for attention.

Responses

Response from Jennie Barry, General Manager, Prince of Wales/Sydney/Sydney Eye Hospital 2 years ago
Jennie Barry
General Manager,
Prince of Wales/Sydney/Sydney Eye Hospital
Submitted on 02/07/2018 at 15:11
Published on Care Opinion at 15:57


Dear beidcn99

Thank you so much for sharing your positive feedback regarding your experience at the Sydney Hospital & Sydney Eye Hospital Emergency Department. This must have been an anxious time having seen your Optometrist prior to coming to the Emergency Department. I am glad the staff, especially Danielle were able to help relieve your anxiety around your eye problem and hospital visit. I also appreciate the feedback on the perspex divider at the reception area.

It will give me great pleasure to share your experience with Dr Travis, Danielle and the nursing staff who support people attending the Emergency Department.

I hope all is well with your eye.

Kind regards

Jennie

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Updates, changes and questions related to this story