Pensioner/disabled - Sydney Eye Hospital

(as a carer),

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About: Sydney / Sydney Eye Hospital / 1 East (Ophthalmology)

My mum used to see an eye specialist in Liverpool close by, costs $200 on pension - $30 back. She is recovering from another corneal graft (5th) that will never recover her sight, but has to be done. 

The other option to see the eye clinic in Sydney for free. Can never get an early appointment and my elderly mother has to catch 2 trains and buses from Fairfield to get there and recovering from broken leg walking on a frame to save money. 

We thought she was okay. Not! 

She again waited many hours and had scans, had stitches removed from her corneal graft and had drops in so she had trouble getting home that night, as she couldn't even see properly on her frame and in pain from stitches in her eye removed. 

If I'd known they were doing that and the wait, I would have come too and taken a day off work. It shouldn't come to this, but this is what our health system is now. 

I suggested a cab. None available. It took her another 2 hours for her to get home in the dark on her walking frame with little sight. 

My elderly mum came home in tears that night at 7:30 pm and left that morning at 10 for her 3 pm appointment. Left in the afternoon at 5:30 with all peak hour traffic on the train. 

I'm disgusted at the treatment of my elderly Mum that has lived here for generations and now has to suffer this in her old age. 

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Responses to this story

Response from Jennie Barry, General Manager, Prince of Wales/Sydney/Sydney Eye Hospital

Dear Rosenab59

I am sorry to hear about your mother's recent experience attending our Outpatient Clinic and thank you for taking the time to share the experience with us. Your feedback is valuable to us, so we can improve how we inform patients what is involved in their treatment, including the time it will take and any support if needed for transport to and from the appointment. If you wish to discuss further, I welcome you to contact me on SESLHD-SSEHExecutiveServices@health.nsw.gov.au with your contact details.

Kind regards

Jennie

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