"What a contrast."

About: Bunbury Hospital

(as the patient),

I was a patient in at St John of God Bunbury for a Knee Reconstruction. I didn't find the care to be very good, it was not what I expected when you are paying top dollar. The staff didn't introduce themselves - mainly the night staff. They would come in to give me medication, they didn't introduce themselves and weren't friendly at all. On one occasion, I asked if I could have a cup of tea and the nurse told me there was a coffee machine down the corridor. 

After I was discharged, I developed an infection in my toe - I'm a diabetic. From the moment I arrived I found the care to be faultless. The nurse who admitted me introduced herself and was very friendly. She asked me if I wanted something to eat - she would go and get it. She also offered my wife something to eat. At first my wife declined, but the nurse said, no you'll be here for while I'll get you something to eat. I was so shocked. She brought back sandwiches and for both of us and also offered us tea or coffee. The nurse then offered to show my wife around. My wife said the nurse showed her where everything was, even the coffee machine. 

The doctor was fantastic. He referred me quickly to the Royal Perth Hospital. Normally we would have to wait months for a visiting specialist. Some people asked me how I got an appointment in Perth so quickly and I told them the doctor was great and made it all happen so fast. 

The nurse even held my hand while I had the local anaesthetic. I told her I would be okay, but she said, no it'll hurt so I'll hold your hand. In the few hours I was there we were treated incredibly well. I was so shocked at the difference in care at the Bunbury Regional Hospital. It was so good. 

Responses

Response from Glen Matters, Operations Manager Bunbury Hospital, WACHS South West 2 years ago
Glen Matters
Operations Manager Bunbury Hospital,
WACHS South West
Submitted on 01/08/2018 at 11:10
Published on Care Opinion at 12:30


picture of Glen Matters

Dear Shocked at contrast

Thank you for taking the time to post on Patient Opinion and I am glad to hear that the treatment you received was so positive. The staff will be delighted to receive such positive feedback and I will make sure they receive a copy of this.

I hope your toe is on the mend and it was great to see that you got a specialist appointment so quickly.

Thanks again for positing on Patient Opinion, the time taken by people to post feedback is very much appreciated by the health service.

Regards

Glen Matters

Operations Manager Bunbury Hospital

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Updates, changes and questions related to this story

Opinions
Next Response j
Previous Response k

Keyboard Shortcuts

Navigation
Shortcut Help ?
Go to Home g + h
Go to Tell Your Story g + t
Go to About Us g + a
Actions
Focus Search Box /