"The professional care received at Northam Hospital"

About: Northam Health Service / Emergency Department

(as the patient),

I presented to the Northam ED and told the nurse that I had extremely bad chest pains. She immediately came out to escort me to a bed in the ED. I was then assessed with an ECG and it seemed that within seconds I had a doctor treating me with the assistance of 2 nurses. It was apparent that I was in the process of a heart attack. One of the nurses explained everything that was happening to me and the doctor followed up with explanations also. Any question I had was answered immediately. The staff were very supportive towards my husband also. The quick and professional teamwork from the staff at Northam Hospital is why I am able to send this opinion today. They saved my life. A huge thank you to all concerned. I was then transferred to RPH, however, I wished I was able to stay in Northam Hospital.

Responses

Response from Sean Conlan, Regional Director, WA Country Health Service - Wheatbelt nearly 2 years ago
Sean Conlan
Regional Director,
WA Country Health Service - Wheatbelt
Submitted on 14/09/2018 at 16:42
Published on Care Opinion at 17:00


Dear earthjz78

Thank you for taking the time to share your experience. It is wonderful to hear that you felt our staff were compassionate and professional during this stressful time for you and your family.

Our staff are very dedicated in meeting the needs of every patient who attends the Emergency Department and ensuring families are kept informed and supported.

I will have great pleasure in passing on your kind words to the management and staff of the Emergency Department, as it is rewarding for them to know how appreciated they are.

I hope you are well on the road to recovery.

Kind regards

Sean

  • earthjz78 thinks this response is helpful
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