"Fast and Friendly Service for a busted Kiwi"

About: Broome Health Campus / Emergency Department

(as the patient),

After damaging her back at the beginning of our holiday to Broome my wife was in a lot of pain and was in tears doing everyday things like sitting and lying down.

After a couple of trips to the pharmacy for the best pain relief we could get over the counter we decided on day 2 (of 7) to visit the A&E, expecting a long wait, a high cost and probably a travel insurance claim.

After presenting ourselves to Broome A&E we filled out a form with our details, provided a passport and waited. Seeing my wife was in a lot of pain the nurse behind the counter went to see if she could find a doctor to provide some temporary pain relief. Two minutes later we were taken through to the treatment area and transferred to a bed.

Dr Sasha promptly followed, provided friendly, efficient advice and described in terms we could understand what had happened and how he arrived at his treatment plan.

We were in and out in 30 minutes and were able to continue our holiday! There was no cost to us and no insurance claim to make. 


Response from David Gaskell, Regional Medical Director, Medical, WA Country Health Service nearly 2 years ago
David Gaskell
Regional Medical Director, Medical,
WA Country Health Service

As well as being a practising clinician, I oversee the quality and safety of medical services delivered by WACHS doctors to healthcare consumers across the Kimberley

Submitted on 15/10/2018 at 16:07
Published on Care Opinion at 16:08

picture of David Gaskell

Dear Mr Busted Kiwi

Welcome. Thanks so much for sharing your healthcare story with us online.

Great to read that our ED team including Dr Sascha focused on caring for Mrs Busted Kiwi by bringing pain relief fast, first and foremost. Not letting paperwork get in the way of clinical need.

Glad that after a distressing start far from home you're back on track enjoying your holiday in Broome. Safe travelling!

Warm regards,


Dr David Gaskell, Regional Medical Director

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

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