"Excellent Prenatal Care"

About: Box Hill Hospital Yarra Ranges Health

(as the patient),

I had a midwife appointment after my 20 week ultrasound with midwife Matilda. At this appointment I was told that there was an abnormal measurement that would need to be double checked. I was naturally very stressed, but Matilda was very reassuring and gave me a referral to get another ultrasound done. When I got home, not an hour later she called me on my mobile telling me she had set me up an appointment for 4 days time so that I would be able to get to the bottom of everything, instead of having to wait a couple of weeks. I really feel like she went the extra mile for me, telling me that she knew I would just be sitting at home worrying until I found out, so best to get in and checked ASAP!I had the follow up scan and everything was fine, but I am incredibly grateful to the staff for being so thorough and understanding.


Response from Gayle Smith, Executive Director, Quality, Planning and Innovation, Eastern Health nearly 2 years ago
Gayle Smith
Executive Director, Quality, Planning and Innovation,
Eastern Health
Submitted on 01/11/2018 at 21:30
Published on Care Opinion on 02/11/2018 at 10:00

picture of Gayle Smith

Dear VeryHappyLady

Thank you so much for providing your feedback on Patient Opinion. I am sure you must be so relieved with the outcome and I am very pleased to hear the feedback about Matilda who, as you say, went the extra mile for you. At Eastern Health we pride ourselves on putting Patients First and Matilda has certainly done that on this occasion. I will make sure to send the feedback to her.

My best wishes for the rest of your pregnancy.

With regards,

Gayle Smith

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