"Emergency Department"

I presented at ED recently after I was unable to remove a contact lens. I have been wearing them for many years and only once before have I had one suctioned on so hard I couldn’t remove it. On that occasion I was low priority (which is correct) and I waited a long time for a lull then a doctor removed it quickly with a cotton bud after checking it first. Relief!

On this occasion a number of years later I attended ED. There were a few people waiting, but it looked busy behind the scenes. I was willing to wait a long time, but the Triage nurse came out. Asked what was wrong, then opened the door, told me to lay on the triage area bed and then proceeded to try to get it out with a needle (I didn’t realise it was a needle at the time). After two attempts I felt something prick my eye. I told her it was hurting, so she just did it again. The contact lenses came out, but now my eye is bloodshot, sore, and after seeing the optometrist a couple of days after, they said it had some damage that will heal with drops etc., but they were extremely surprised somebody would use a needle like that. 

My problem is, she didn’t ask or record my name, didn’t see a doctor and now my perfectly normal eye has a needle stick injury and is extremely painful.  Am I overreacting or does this seem not normal?