"Logan ED after hours"

About: Logan Hospital / Emergency department

(as the patient),

I was picked up by ambulance after suffering the effects of a stroke. After admission to Logan ED, I had to wait for some time for a CT, which as inconclusive. During this time, my symptoms rapidly grew worse, impacting my arm, sight, speech, swallowing and continence.

After 6 hours, I was treated with an aspirin.

After 3 days, I was investigated by MRI which confirmed ischemic bilateral stroke.

I have no faith in Logan Hospital after hours for any serious issue. Their rehab unit is good though, and the efforts of the allied health staff was appreciated. The speech pathologist was great.

Responses

Response from Care Opinion Australia 16 months ago
Submitted on 27/11/2018 at 17:33
Published on Care Opinion at 17:34


The following response has been submitted by Patient Opinion Australia on behalf of Logan Hospital:

Many thanks for getting in touch with us, however, we am very sorry to hear about your experience. This description of care is not what we would expect and we apologise for that. We have worked really hard to provide prompt assessment, investigations and treatment for patients presenting to our Emergency Department with stroke symptoms. All patients presenting with symptoms of a stroke are identified as an absolute emergency and will be seen by our team immediately.

We are currently working alongside our colleagues from the Stroke team and Queensland Ambulance Service in order to deliver the best possible care for patients presenting with stroke symptoms. Thank you for acknowledging our wonderful team in Rehabilitation – they are angels who always put patients first. If you feel that we did not meet your expectations and you would like to discuss further, please do not hesitate to contact our Consumer Liaison Officer on 3299 8587.

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