"Emergency Department"

About: Fiona Stanley Hospital / Emergency Department WA Country Health Service / Emergency Telehealth Service

(as the patient),

I initially called 000 in which I talked to a lovely person who got all my details and what happened, then told they wouldn't issue an ambulance, to talk to a nurse first. So I talked to the nurse and repeated everything, to then be told, yes you need the emergency department, to then be put back to 000 and repeat everything again.

When the ambulance got there they checked it over and took me to emergency. I was sitting in a chair with no ice pack or sling and waiting half an hour to then be sent out to the waiting room to be put at the bottom of the list like I had just walked in there and hadn't been put into the system when I first arrived, going into the system at about 11pm.

While talking to the triage nurse, I found her to be rude and insensitive asking me about my next of kin and literally telling me - you know they make life and death decisions, don't you want a family member? In which I replied, no.

I then waited an hour to get into triage in which I was literally put in a room and felt disregarded for the following 2 hours.

I have a condition called dissociative amnesia in combination with complex-post traumatic stress disorder. Dissociative amnesia puts me in an unconscious like state at times, however often results in screaming and significant amounts of thrashing without me being aware. I had one of these episodes and nobody seemed to noticed.

Furthermore, it was freezing and there was no offer of a blanket, when requesting one. I believe was ignored and then ended up getting one from the cleaner.

Around 3am the doctor came in and said I should've been given more ibuprofen because the one I had taken at home had worn off, and was surprised I hadn't been sent for my x-ray yet. I proceeded to wait again before asking the admissions nurse about my x-ray, as the doctor seemed to have not followed up on either the pain meds or the x-ray.

Around 3:30am I had gotten my x-ray and the senior doctor checked on me (she was nice) and then the junior doctor told me, it's just a bad sprain, gave me a sheet of paper and sent me home.


Response from Neil Doverty, Executive Director, Fiona Stanley Fremantle Hospitals Group, South Metropolitan Health Service nearly 2 years ago
Neil Doverty
Executive Director, Fiona Stanley Fremantle Hospitals Group,
South Metropolitan Health Service
Submitted on 02/01/2019 at 13:01
Published on Care Opinion on 04/01/2019 at 13:46

picture of Neil Doverty

Dear forgotten,

Thank you for taking the time to share your story about your recent experience at Fiona Stanley Hospital. Firstly I wish to apologise on behalf of the hospital for your experience in our Emergency Department (ED) and also for the way you were spoken to. All patients are triaged and are seen based on the severity of their presenting condition. This means that patients who present to the hospital via ambulance are not necessarily taken into the department before other patients who attend the ED. I am sorry that this was not conveyed to you at the time to allay your concerns of feeling forgotten.

Fiona Stanley Hospital endeavours to provide the best care possible and to be able to do better, we would like to investigate the issues you have raised and encourage you to contact Fiona Stanley Hospital Patient Family Liaison service on 6152 4013 or by email FHSFeedback@health.wa.gov.au to be able to provide you with a more detailed response.

Kind regards

Neil Doverty

Executive Director

Fiona Stanley Fremantle Hospitals Group

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