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Visit to emergency at Box Hill Hospital

Posted By Bad experience in emergency

"Visit to emergency at Box Hill Hospital"

About: Box Hill Hospital / Emergency Department

(as the patient),

I received care from a doctor I believe was not competent. When I was trying to tell him what why I came to the Emergency Department, he kept interrupting me, talking over me and ignoring what I was saying. I felt he was very rude and it seemed like he didn't know what he was doing. In my opinion, he just wanted to get me out. I felt like he talked down and wasn't interested in helping me.

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Responses

Response from David Plunkett, Chief Executive, Eastern Health 5 years ago
David Plunkett
Chief Executive,
Eastern Health

Submitted on 17/01/2019 at 6:26 PM
Published on Care Opinion on 18/01/2019 at 9:47 AM

picture of David Plunkett

Dear Bad experience in emergency

Thank you for taking the time to share feedback regarding your experience in the Emergency Department at Box Hill Hospital. I would like to apologise that your experience was not a positive one.

In order for us to appropriately review your care, I would ask that you contact our Patient Relations Advisors in the Eastern Health Centre for Patient Experience via either 1800 EASTERN or feedback@easternhealth.org.au

I hope we hear from you soon and please be assured your feedback is really important to me as I would like to make sure we improve our care and services to meet the expectations I'm positive we share when accessing Eastern Health services.

Kind regards

David

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