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My appointment

Posted By ararw46

"My appointment"

About: Ipswich Hospital

(as the patient),

I had a 9:30am appointment in Orthopaedics and arrived at 9:15am. All was well. Was told approximately a half hour later that the specialist I was to see was running an hour behind, no worries, these things happen. Was not seen by a doctor until 12:30pm only to be told that the specialist was not there! The doctor I saw was constantly interrupted by phone and people coming to talk to him. This is my second visit and I was told on my first visit that I would see the specialist today and that I needed to. By the time we finally left the hospital I had markedly increased pain levels. It would have been far more professional and kinder to have been told the truth and have the opportunity to make another appointment for when the specialist was available.  

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Responses

Response from Queensland Health - West Moreton 5 years ago
Queensland Health - West Moreton

Submitted on 31/01/2019 at 10:51 AM
Published on Care Opinion at 11:35 AM

Dear ararw46

Thank you for the feedback about your recent appointment in the Orthopedic Outpatient Department. We would like to offer our sincere apologies about your experience in the Specialist Outpatient Service.

Your feedback highlights a very important point about how open and attentive communication between clinicians and patients can help to create a shared understanding of the challenges that arise in outpatient departments.

In order to reflect on possible learnings, your story will be shared with senior staff in the department.

At West Moreton Health we welcome consumer feedback because it helps us to recognise what we are doing well, as well as areas for improvement. Thank you for taking the time to share your experience and we wish you good health for the future.

The Consumer Liaison Service

West Moreton Hospital and Health Service

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