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Bedside manner

Posted By Jazmataz

"Bedside manner"

About: Sir Charles Gairdner Hospital

(as the patient),

I've been having ongoing chest pains. Because of this I keep going to the hospital. I went there one night and I told the nurse that I was told to get a echocardiogram done, but as it was very expensive I could not. She then went on and in my opinion, very rudely stated you're (aged removed), go get a job then you can pay for it. I believe this is so rude, like I've never felt so disgusted in my life. You do not tell someone you don't know to go get a job. Firstly you don't know why I don't have a job. Also while I'm in this pain that's in my chest how am I meant to work. I can't even go for a walk cause I'm to scared I will overdo my heart and die.

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Responses

Response from Janet Zagari, Executive Director, Sir Charles Gairdner Osborne Park Health Care Group 5 years ago
Janet Zagari
Executive Director,
Sir Charles Gairdner Osborne Park Health Care Group

Submitted on 27/02/2019 at 11:35 AM
Published on Care Opinion at 1:07 PM

picture of Janet Zagari

Dear Jazmataz

Thank you for sharing your concerns regarding the care you received whilst a patient at Sir Charles Gairdner Hospital. It was disappointing to read about the interaction you had with the nurse and the impact this had on you. This type of communication and attitude is not in keeping with the expectations of our staff and I would like to sincerely apologise for the way it made you feel.

We take this type of feedback very seriously as it helps us improve our services so we can better meet the needs of our patients. I would like to follow-up on the concerns you have raised and invite you to contact the SCGH Patient Liaison Service on 6457 2867 so that we can obtain further details that will enable us to investigate this more fully.

Once again, my sincere apologies and I hope that you will be happy to contact us.

Kind regards

Janet Zagari

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