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"Treatment and safety"

About: Helping Hand Barryne Village

(as a service user),

I have been a resident of Barryne Village for a number of years now and I have always felt intimidated and disrespected by the managers of this village. 

There is no consistent provision of maintenance here and there is a great deal of discontent among residents.
There is currently a formal complaint in progress by residents against Helping Hand regarding their lack of maintenance and disrespectful treatment of residents.

In my opinion, this is certainly not a place for vulnerable people as there is no support offered to residents by Helping Hand - for example the management recently removed the bush fire safety provisions which had been installed for residents.

The mission statement of Helping Hand is not reflected in their treatment of residents of Barryne Village.

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Responses

Response from Amy Phillips, Digital Communications Coordinator, Helping Hand Aged Care 5 years ago
Amy Phillips
Digital Communications Coordinator,
Helping Hand Aged Care
Submitted on 12/04/2019 at 5:34 PM
Published on Care Opinion on 15/04/2019 at 8:51 AM


Dear ospreypm45

Thank you for sharing your concerns. Apologies for the delay in writing to you, it has taken some time to arrange log-in details with Care Opinion so that I could respond.

I am sorry that at any time you have felt that you couldn’t address issues or are unhappy with the maintenance, and want to assure you that the safety and welfare of all residents is a priority at Helping Hand. We would be grateful for an opportunity to chat with you about your concerns directly. If you call Helping Hand on 1300 653 600 and let me know your online name (ospreymp45) or that you would like to speak with the senior manager in charge of Independent Living I can put you through to Adrian for a confidential conversation.

Thank you

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