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"A most loud selfish woman and the fantastic way the nurses looked after her."

About: Peel Health Campus / Surgical ward

(as a relative),

My husband is here in excruciating pain - and in the past 6 hours we have listened to this 74 year old woman complain / abuse and threaten staff. 

She has been moved twice, just to be accommodating to her but in reality it’s to look out for the rest of us that are here in various levels of pain or attending our loved ones.

This one lady has managed to alienate a whole ward - but yet the nurses have been nothing but exemplary in their treatment of her. 

Her room was too cold 

No one was talking to her 

No one made her a cup of tea 

The man with a broken hip was not in pain enough and she needed attention more . 

Bravo to the nurses of the River award Overflow !!! 

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Responses

Response from Margaret Sturdy, Director Medical Services, Peel Health Campus, Ramsay Healthcare 5 years ago
Margaret Sturdy
Director Medical Services, Peel Health Campus,
Ramsay Healthcare
Submitted on 11/04/2019 at 1:21 PM
Published on Care Opinion at 1:35 PM


picture of Margaret Sturdy

Dear "Wife of a pained man"

Thank you so much for taking the time to let us know about your experience at Peel Health Campus. I am very sorry that you and your husband were witness to the inappropriate behavior of another patient. It makes my heart swell with pride to hear about how our staff bent over backwards to accommodate her, while at the same time delivering high quality compassionate care to the other patients in the area. Please be assured that your kind words will be brought to the attention of our wonderful staff.

Thank you again for taking the time to post on Patient Opinion.

Kind regards

Margaret

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