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"(Lack of) emergency eye surgery: going blind"

About: Sydney / Sydney Eye Hospital / Emergency Department

(as the patient),

I had been waiting since early morning at the Sydney Eye Hospital. I feel the service I received and the nursing staff I saw were terrible. 

Last month I had emergency eye surgery for retinal tears. Recently a surgeon assured me everything was perfect. Yet despite, what I feel was, the surgeon's self assured arrogance here I am. Blind in the same eye that I feel they sanctimoniously pronounced on in my recent visit. 

There is a chance I can get 80% of my vision back, or so I was told by one of the surgeon's juniors. I was also told that time is of the essence. I have been ready for an operation ever since I presented to the John Hunter Hospital. I offered to travel down the night before to be ready for surgery the next morning. But no, I was told to turn up early the next morning and you will be taken care of. 

I arrived early on the morning of my surgery and waited. I was told I would be operated on in the afternoon. I waited 3 hours past the time they told me. No one knew anything. I imagine the surgeon who seems to have badly diagnosed my eye last week had been on their feet all day, making money. I feel the surgeon's performance is compromised. Into their hands my sight will go, eventually...

This is terrible. I believe the nurses I saw were rude and know nothing. The Sydney Eye Hospital should be ashamed for its lack of care. 

Hopefully I will be operated on and somehow I might even get my sight back. Although who knows. The morning of my proposed surgery I had 50% of my eye had sight. By the evening I was 100% blind in that eye and no one save for me seemed to give a f*** about it. 

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Responses

Response from Pauline Rumma, Director, Clinical Services, Sydney and Sydney Eye Hospital 4 years ago
Pauline Rumma
Director, Clinical Services,
Sydney and Sydney Eye Hospital
Submitted on 24/05/2019 at 4:19 PM
Published on Care Opinion at 4:21 PM


Dear Blinded by inaction,

I am sorry to hear of your experience. This does not reflect the level of service we aim to provide at Sydney Hospital & Sydney Eye Hospital.

While the majority of emergency surgery is completed timely, there are at times delays. However it is our expectation that you are kept well informed during your emergency stay,while being treated with courtesy and respect.

You have identified several issues within your feedback, which allow room for improvement. I would very much like to review your experience with the team involved. If you are willing to have this occur, please email: SESLHD-SSEHExecutiveServices@health.nsw.gov.au

Kind regards

Dr Pauline Rumma

Director of Clinical Services

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