"Messages need to be responded too."

We couldn't get through to Riverslea on the phone and I had a message, nothing to do with the resident luckily

But since then we have had many communication problems, my sibling, who is the main contact, has been unavailable for nearly 3 months so the contact was changed to myself at the admin office, but not at the nurses station I believe. So my sibling has had at least 4 messages, not important until my parent was sent to Royal Perth Hospital (RPH). I had spoken to RPH earlier that night and they said call the next morning, but during the night he took a turn for the worse and of course they couldn't get hold of anyone. In the morning when we arrived everything had settled down and we were able to give RPH our contact number, it would have been very bad if Dad had passed away that night.

I am sure this is an IT problem and should be looked at, I don't seem to get across how important this is to Riverslea

We have always found Dad's placement as excellent and have had no other complaints, we see he is always treated with great respect and dignity even when he has caused problems.  I always recommend your Group to anyone who has doubts about aged care.