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"Excellent care and follow up for my sibling"

About: Royal Perth Hospital / Emergency Department

(as a relative),

My sibling was found in their residence in a very critical condition so we took them to the Emergency Department of Royal Perth Hospital.  The triage nurse was very diligent in his dealings and medical checks on my sibling.  He also admitted my sibling into emergency based on the information I provided and on his own findings.  My sibling was in hospital for almost two months and from the first to the last day was very well attended to and taken care of.  Special mention goes to Debbie the Ward Clerk on the ward who was extremely helpful, supportive, compassionate and most of all had the answer to any question she was asked. 

I cannot praise Mo and Tamara from the social work section enough.  These two people showed nothing but support, compassion and professionalism and went the extra mile to arrange my sibling's welfare payments and facilitate a speedy and smooth transition from hospital to a nursing home.  In fact, even after my sibling was transferred to a nursing home they contacted me to ensure my sibling is getting the care that they need.  

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Responses

Response from Lesley Bennett, Chief Executive, East Metropolitan Health Service 4 years ago
Lesley Bennett
Chief Executive,
East Metropolitan Health Service
Submitted on 19/06/2019 at 3:12 PM
Published on Care Opinion at 3:14 PM


picture of Lesley Bennett

Dear No name,

Thank you for taking the time to share your experience regarding the care of your sibling here. It is really lovely for our staff to receive this recognition and I will ensure that it is passed on to them. You may also be interested to know that feedback on specific staff members like you have provided, form the basis of a nomination for one of our staff recognition programs – so thank you again for taking the time to share this here.

Kind regards,

Dr Lesley Bennett

Executive Director

Royal Perth Bentley Group

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